Pfaltzgraff Pistoulet 20-Piece Dinnerware Set Review

5 Responses to Pfaltzgraff Pistoulet 20-Piece Dinnerware Set Review

1. T. May says:

   September 26, 2010 at 7:10 am

   Review by T. May for Pfaltzgraff Pistoulet 20-Piece Dinnerware Set, Service for 4
   Rating:
   I purchased this set for my wife’s birthday. Very colorful, lively pieces that are not too heavy. The mugs feel good in the hand and can hold up to eight ounces. The plates have a free form to them, in keeping with the country feel of the set. The colors are a bit deeper than as represented in the photograph. What I most liked about the set were the small dessert bowls, which are unusual and handy for small servings, portion control, or arranging spices/seasonings/dicings while cooking. One of those bowls, however, arrived chipped in the box, despite Amazon’s substantial packaging efforts. Strange, considering the pieces are described as chip resistant stoneware. I suspect the bowl was placed into the box already chipped. Despite the damaged bowl, we ordered a second set to fully equip our shelves. Strangely, the second set also contained a dessert bowl with a chipped rim, again despite Amazon’s excellent packaging. Now, the odds of getting two sets, 2 weeks apart, each containing a bowl with almost exactly the same sized chip, seem high. One might suspect that Pfaltzgraff is unloading damaged goods via Amazon. That may explain the steep discount. If there had been more than one damaged piece, I would have returned both sets.

   I turned to Pfaltzgraff for resolution of the broken bowls, but they were entirely unhelpful, unwilling to replace the bowls, unwilling to refund the cost, and unwilling to extend a credit towards the purchase of replacement bowls on their website. They could not have cared less and fail to understand that people buying their dinnerware are likely to also buy other pieces from the same design, including platters, etc., which is exactly what I have done (but through Amazon). In any event, a look at their website reveals that the bowls are temporarily out of stock.

   Amazon, however, came through with a 20% refund on each set, as per its policy if an exchange or return is not desired, which is more than enough to order replacement bowls through Pfaltzgraff once they are available.

   So, all in all, despite the damaged goods, the set is quite nice and should make for happy meals.

   I believe this transaction shows the advantage of using Amazon to purchase interesting items from sellers who know how to make nice things but who fall flat on their face when it comes to customer service, if and when a slight problem arises. Amazon saved Pfaltzgraff from itself. If not for Amazon, I would likely not buy anything made by Pfaltzgraff in the future.
   

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2. rosiet33 says:

   September 26, 2010 at 7:14 am

   Review by rosiet33 for Pfaltzgraff Pistoulet 20-Piece Dinnerware Set, Service for 4
   Rating:
   I love color and I hate matchy-matchy dinnerware. I was concerned that this set would come across a little too “country” for my tastes, but paired with contemporary linens and flatware, it looks eclectic and cool. I registered for this pattern for my wedding and couldn’t be happier. Sturdy enough for everyday and nice enough for special occasions.

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3. Mom2Three says:

   September 26, 2010 at 7:40 am

   Review by Mom2Three for Pfaltzgraff Pistoulet 20-Piece Dinnerware Set, Service for 4
   Rating:
   I love Pistoulet. It works in my country french kitchen just perfectly. These dishes can be semi-formal if you wish, but they retain a touch whimsy, and I love that about them. I bought one box of the blue and one box of the red. The pieces coordinate, but they don’t “match”. So much more interesting on the table. So far so good in the microwave and the dishwasher – I’ve only had them a few weeks, but I’ve owned Pfaltzgraff before, and this set seems to be holding up to the name.

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4. E. S. Noyes says:

   September 26, 2010 at 7:52 am

   Review by E. S. Noyes for Pfaltzgraff Pistoulet 20-Piece Dinnerware Set, Service for 4
   Rating:
   I have had Pistoulet dinnerware in my cart forever, trying to decide which color to get and waiting until I could afford it. I ended up ordering the “blue” even though it cost more. Three days later, the price dropped, of course. I have an odd assortment of dishes, and was excited to get a set. The colors seemed so cheerful and easy going. When the set arrived, I was thrilled that it was well-packed and completely intact. But as I took the dishes out, I realized the predominant color is a limey green, not blue. Green and yellow. Only the dinner plate has the wide, rich blue band. The rest have only smidgeons of blue. I think the quality is very good, but the description “blue dinnerware set” is misleading. Really study the photo before ordering. If you want a true blue set, look elsewhere. Oddly enough, I may go back and get the red set too. Having one of each will cut the green factor, and that seems easier than packing it all back up and returning it.

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5. Diane Gayle Balkey says:

   September 26, 2010 at 7:53 am

   Review by Diane Gayle Balkey for Pfaltzgraff Pistoulet 20-Piece Dinnerware Set, Service for 4
   Rating:
   I was very pleased with the dinnerware, it completed my set. Each piece was carefully wrapped and none were broken. Thanks for making shopping such an easy chore.

   G. B.

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